Learn more about Intru Technologies
Shipping & Delivery Policy
Effective Date: July 2026
At Intru Technologies, we are committed to
providing reliable, secure, and timely delivery services to customers across
Kenya. This Shipping & Delivery Policy explains how we process orders,
calculate delivery charges, dispatch products, and manage deliveries.
Our objective is to ensure that every order reaches our
customers safely while providing clear expectations regarding shipping
timelines and delivery procedures.
1. Delivery Coverage
We currently deliver products throughout Kenya using trusted
courier, parcel, and transport partners.
Delivery services are available within:
Delivery availability depends on the accessibility of the
destination and the coverage offered by our logistics partners.
2. Order Confirmation
Orders are reviewed before dispatch to ensure accuracy and
availability.
Order confirmation may be completed through:
Where applicable, payment verification may be required
before an order is prepared for dispatch.
Intru Technologies reserves the right to contact customers
to verify order details or request additional information before shipping.
3. Order Processing
Orders are generally processed within 1–3 business
days after:
Orders placed outside business hours, on Sundays, or on
public holidays will normally be processed on the next business day.
During promotional campaigns, peak shopping periods,
supplier delays, or other exceptional circumstances, processing times may be
extended.
4. Delivery Timeframes
Estimated delivery times after dispatch are:
|
Destination |
Estimated
Delivery Time |
|
Nairobi |
1–3
Business Days |
|
Major
Towns |
2–4
Business Days |
|
Other
Counties |
3–7
Business Days |
|
Remote
Locations |
Delivery
time varies depending on courier schedules |
These delivery estimates are provided as guidance only and
are not guaranteed.
Delivery times may be affected by:
5. Delivery Charges
Delivery charges depend on several factors, including:
Where available, estimated shipping charges are
automatically calculated during checkout after a delivery address is provided.
For orders placed outside our website, delivery charges will
be communicated before dispatch.
From time to time, Intru Technologies may offer:
for selected products, locations, or qualifying order
values.
6. Order Tracking
Where available, customers will receive shipment updates
after dispatch.
Tracking information may be provided through:
Customers may also contact our Customer Support team to
obtain order status updates.
7. Delivery Inspection
Customers are encouraged to inspect their package
immediately upon delivery before accepting it.
If the package appears:
please notify us as soon as reasonably possible, preferably
within 24 hours.
Customers may be requested to provide:
to assist with the investigation.
8. Failed Delivery Attempts
Delivery may not be completed due to:
Where re-delivery is required due to customer-related
reasons, additional delivery charges may apply.
Customers are responsible for ensuring that accurate
delivery and contact information is provided during checkout.
9. Store Collection
Where collection is offered, customers may collect their
orders from our store after receiving confirmation that the order is ready.
Customers may be required to present:
10. Partial Shipments
Where practical, orders are shipped together.
However, if some products are temporarily unavailable, we
may:
Customers will be informed where a partial shipment is
necessary.
11. Address Changes
Customers wishing to change the delivery address should
contact us as soon as possible.
Address changes may not be possible once an order has been
dispatched.
Additional delivery charges may apply where delivery
arrangements have already been finalized.
12. Risk and Ownership
Ownership of products transfers to the customer upon
successful delivery or collection.
Customers should ensure that either they or an authorized
representative is available to receive the shipment.
13. Delivery Delays
While we make every effort to deliver within the estimated
timeframe, delays may occasionally occur.
Intru Technologies shall not be liable for delays resulting
from:
We will make reasonable efforts to keep customers informed
where significant delays occur.
14. Customer Responsibilities
Customers are responsible for:
15. Contact Us
If you have questions regarding shipping, delivery, order
status, or courier services, please contact us.
Intru Technologies
Store Address
Pioneer Building, 1st Floor, Room 105
Tom Mboya Street, Opposite Fire Station
Near Koja Stage
Nairobi 00100
Kenya
Phone: +254 700 632 556
Email: info@intrutechnologies.com
Website: https://intrutechnologies.com
Customer Support Hours
Monday – Saturday
8:00 AM – 6:00 PM (EAT)
We appreciate your trust in Intru Technologies and are
committed to delivering your orders safely, efficiently, and professionally. If
you have any questions before or after placing an order, our Customer Support
team is always ready to assist.
By placing an order through Intru Technologies, you
acknowledge that you have read, understood, and agree to this Shipping &
Delivery Policy.
