Business Information

Privacy Policy

Learn more about Intru Technologies

Privacy Policy

Effective Date: July 2026

At Intru Technologies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit https://intrutechnologies.com, create an account, place an order, contact us, or otherwise interact with our products and services.

We are committed to handling personal information responsibly and in accordance with applicable laws, including the Kenya Data Protection Act, 2019, where applicable.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.


1. Who We Are

Intru Technologies is a technology retailer based in Nairobi, Kenya, specializing in computers, laptops, networking equipment, computer accessories, office technology, and related IT products.

Business Address

Pioneer Building, 1st Floor, Room 105
Tom Mboya Street, Opposite Fire Station
Near Koja Stage
Nairobi 00100
Kenya

Website: https://intrutechnologies.com

Email: info@intrutechnologies.com

Phone: +254 700 632 556


2. Information We Collect

We may collect information that identifies you directly or indirectly.

Personal Information

Information you voluntarily provide may include:

  • Full name
  • Email address
  • Mobile phone number
  • Delivery address
  • Billing address
  • Company name (where applicable)
  • Tax information where legally required
  • Order history
  • Account login information
  • Product reviews or ratings you submit
  • Messages sent through contact forms, WhatsApp, email, live chat, or telephone

Payment Information

When you make a purchase, payment information is processed securely by our payment service providers.

Where card payments are processed by third-party payment gateways, we do not store your complete debit or credit card information on our servers.

Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Screen resolution
  • Language settings
  • Pages visited
  • Time spent on pages
  • Search terms used
  • Referral website
  • Date and time of access
  • Error logs
  • Website performance information

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Verify customer identity where necessary
  • Process payments
  • Arrange product delivery
  • Provide warranty support
  • Respond to inquiries
  • Manage customer accounts
  • Improve customer service
  • Improve website functionality and performance
  • Prevent fraud and unauthorized activity
  • Protect website security
  • Meet legal and regulatory obligations
  • Communicate important updates regarding orders or services
  • Send promotional offers where you have chosen to receive marketing communications

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your shopping cart
  • Keep you signed in
  • Save your preferences
  • Improve website performance
  • Measure website traffic
  • Analyze visitor behavior
  • Detect security issues

You can control cookies through your browser settings.

Disabling cookies may affect certain website features and reduce your user experience.


5. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our website and to improve our services.

These technologies may include:

  • Google Analytics
  • Google Ads Conversion Tracking
  • Google Tag Manager
  • Other website analytics tools

These services may collect information such as browser information, device identifiers, pages visited, and interactions with our website.


6. Sharing Your Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary with:

  • Payment service providers
  • Courier and delivery partners
  • Website hosting providers
  • Technical support providers
  • Cloud storage providers
  • Government authorities where required by law
  • Regulatory agencies
  • Professional advisers where legally necessary

All third-party service providers are expected to protect your information and use it only for the services they provide to us.


7. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Accidental disclosure
  • Alteration
  • Loss
  • Destruction
  • Misuse

Security measures may include:

  • SSL encryption
  • Secure hosting infrastructure
  • Password protection
  • Access controls
  • Routine software updates
  • Monitoring for suspicious activity

Although we work to protect your information, no system can guarantee absolute security.


8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain business records

When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable legal requirements.


9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request clarification regarding how your information is processed

To exercise any of these rights, please contact us using the details provided below.


10. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, or content of those websites.

We encourage you to review the privacy policies of any external websites before providing personal information.


11. Children's Privacy

Our products and services are intended for individuals who are legally able to enter into contracts.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business;
  • improvements to our services;
  • legal or regulatory requirements; or
  • changes in technology.

The revised version will be published on this page together with the updated effective date.

Your continued use of our website after changes take effect constitutes acceptance of the updated Privacy Policy.


13. Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us.

Intru Technologies

Store Address

Pioneer Building, 1st Floor, Room 105
Tom Mboya Street, Opposite Fire Station
Near Koja Stage
Nairobi 00100
Kenya

Phone: +254 700 632 556

Email: info@intrutechnologies.com

Website: https://intrutechnologies.com

Customer Support Hours

Monday – Saturday
8:00 AM – 6:00 PM (EAT)


At Intru Technologies, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. We appreciate the trust you place in us and strive to maintain the highest standards of data protection and customer confidence.

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About Intru Technologies
Intru Technologies
Pioneer Building, 1st Floor Room 105 Tom Mboya Street Opposite Fire Station, Near Koja Stage Nairobi, Kenya
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