Return Policy
Your satisfaction is important to us. We accept returns or
exchanges under the following conditions:
Eligibility for Returns
- Products
must be unused, in original packaging, and with all accessories
intact.
- Returns
must be requested within 7 days of delivery or pick-up.
- Faulty
or defective items can be returned within 7 days, and we will
replace or repair them at no extra cost.
Non-Returnable Items
- Products
that have been used, damaged by the customer, or missing components are not
eligible for return.
- Special
orders or custom requests may also be excluded.
How to Request a Return
- Contact
us via phone or email with your order details.
- Our
team will guide you through the return process and provide instructions
for drop-off or pick-up.
Refunds & Replacements
- Approved
returns are replaced or refunded within 7–10 business days
of receiving the product.
- Refunds
are processed using the same method of payment used during the purchase.
Need help? Contact us anytime at:
- Phone:
0700 632 556 / 0745 499 644
- Address:
Pioneer Tom Mboya Street, Room 105 & Queens Mall, Shop G17, Nairobi,
Kenya
