At IntruTechnologies, customer satisfaction is important to us. We are committed to providing quality products and reliable support to our customers across Kenya.
This Return & Exchange Policy explains the conditions under which products may be returned, exchanged, repaired, or refunded after purchase.
We accept returns for both defective and non-defective products under the following conditions:
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving your order.
After verification, we may:
Customers are encouraged to provide clear photos or videos showing the issue to speed up the verification process.
Yes, we accept exchanges for eligible products.
Exchanges may be requested for:
Exchange requests are subject to product availability.
The following products may not qualify for returns or exchanges:
Approved refunds are processed within 7–10 business days after the returned product has been received and inspected.
Refunds are issued using the original payment method used during checkout unless otherwise agreed.
Shipping or delivery fees may not be refundable unless the return is due to our error or a defective product.
To request a return, exchange, or refund:
For defective, damaged, or incorrect products, return or replacement shipping costs may be covered by IntruTechnologies.
For non-defective returns, the customer may be responsible for return shipping or transport costs unless otherwise communicated.
For any questions regarding returns, exchanges, refunds, or product support, contact us:
IntruTechnologies
Phone: 0700 632 556
Alternative Phone: 0745 499 644
Address:
Pioneer Tom Mboya Street, Room 105
Queens Mall, Shop G17
Nairobi, Kenya
Customer Support Hours:
Monday – Saturday
8:00 AM – 6:00 PM (EAT)
By purchasing from IntruTechnologies, you agree to this Return & Exchange Policy.
