Learn more about Intru Technologies
Return, Exchange & Refund Policy
Effective Date: July 2026
At Intru Technologies, we are committed to providing
quality products and excellent customer service. We understand that there may
be occasions where a product needs to be returned, exchanged, repaired, or
refunded. This policy explains the conditions under which returns are accepted
and how we handle refunds and warranty claims.
Our goal is to ensure every customer enjoys a fair,
transparent, and straightforward shopping experience while complying with
applicable consumer protection laws in Kenya.
1. Return Eligibility
Most eligible products may be returned within 7 calendar
days from the date they are delivered or collected.
To qualify for a return, the product must:
Every returned item undergoes an inspection before a return,
exchange, repair, replacement, or refund is approved.
2. Defective, Damaged or Incorrect Products
If you receive:
please notify us within 7 calendar days after
receiving your order.
To help us investigate quickly, please provide:
After assessing the product, we may:
3. Exchanges
Eligible products may be exchanged where:
All exchanges are subject to stock availability.
Where the requested replacement is unavailable, we may
offer:
If the replacement product costs more than the original
purchase price, the customer will be required to pay the price difference
before dispatch.
If the replacement product costs less, the difference will
be refunded using the original payment method whenever possible.
4. Products That Cannot Be Returned
Unless otherwise required by applicable law, we cannot
accept returns for:
5. Refunds
Once your returned product has been received and inspected,
we will notify you of the outcome.
If your refund is approved:
Shipping charges are refunded only where:
6. Return Shipping
If the return results from:
Intru Technologies will cover the reasonable cost of return
shipping.
Where the return is requested for any other approved reason,
the customer is responsible for the return shipping costs unless otherwise
agreed in writing.
Customers should not return products until they have
received return authorization from our support team.
7. Warranty
Many of the products we sell include a manufacturer's or
supplier's warranty.
Warranty coverage varies depending on:
Warranty service may involve:
Warranty claims do not cover damage resulting from:
Warranty terms are provided in addition to, and do not
replace, any rights available under applicable Kenyan consumer protection laws.
8. How to Request a Return
To request a return, exchange, repair, or refund:
Returns submitted without prior authorization may experience
delays or may be declined if they cannot be verified.
9. Inspection Process
Upon receiving your returned item, our technical team will
inspect it to verify:
Customers will be informed of the inspection outcome before
any repair, replacement, exchange, or refund is processed.
10. Consumer Rights
Nothing in this policy limits, excludes, or replaces any
rights or remedies available to consumers under applicable laws of the Republic
of Kenya.
Where Kenyan consumer protection legislation provides
greater protection than this policy, the applicable law shall prevail.
11. Contact Us
If you have any questions regarding returns, exchanges,
repairs, warranties, or refunds, please contact us.
Intru Technologies
Store Address
Pioneer Building, 1st Floor, Room 105
Tom Mboya Street, Opposite Fire Station
Near Koja Stage
Nairobi 00100
Kenya
Phone: +254 700 632 556
Email: info@intrutechnologies.com
Website: https://intrutechnologies.com
Customer Support Hours
Monday – Saturday
8:00 AM – 6:00 PM (EAT)
We value every customer and are committed to resolving
genuine product concerns fairly, efficiently, and transparently. Our team is
always available to assist with returns, exchanges, warranty claims, and
product support.
By placing an order with Intru Technologies, you acknowledge
that you have read, understood, and agree to this Return, Exchange & Refund
Policy.
